Return & Refund Policy

Name: SR Hoist & Winch Specialist
Address: No 17, Jln BP 5/4, Bandar Bukit Puchong, Puchong, Selangor, 47100, MY
Telephone: +603 8060 9008
Price range: $$
Rating: 5

Should there be any discrepancy of products delivered, customer needs to contact us at 03-8060 9008 or email proof of purchase at sales@searay.com.my upon 3 working days of receiving products.
We only accept exchange/ return under the following reasons:
- Product is different from the order delivered / Wrong product received.
  *Product shall be returned under good conditions*
- Product in damaged / defective condition.
  *Please provide proof of purchase/ photo*
The refund can be arranged under the following reasons:
- If the products delivered are in damaged or defective condition
  *Please provide proof of purchase/ photo*
- If the Product is different from the Order delivered.
  * Product shall be returned under good conditions *

Customers are advised to exchange rather than request refund.

Cancellation

We will only accept order cancellation by phone call.
* If the order has not been processed yet.
The amount refunded will not 100% due to bank processing fees.